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Privacy Act

We at Maison Baleani respect your privacy concerns.

This Global Privacy Notice describes the type of personal information we collect about our customers, how we use that information, who we share it with, and the options available to our customers regarding our use of that information. . It also describes the measures we take to protect the security of this information and how to contact us if you have any questions about our privacy policies.

This Global Privacy Notice concerns the personal information we obtain through your transactions and interactions with Maison Baleani, including through the use of the Maison Baleani websites, mobile applications, social media pages and other platforms that refer to this Privacy Notice. ("Online Channels"); during your visits to our store, even when you complete our customer information forms, and when you come into contact with us by phone, at our events and through surveys ("Offline Channels"); and through our third party sources, including advertising and social media networks (collectively referred to as the "Channels").  

We collect personal information about you through various Channels as described above. Types of personal information collected:


  • contact information (i.e. name, postal address, e-mail address and mobile or other telephone number);

  • username and password;

  • payment information (such as credit card number, expiration date, authorization number or security code, shipping address and billing address);

  • customer service information (such as customer service surveys, comments, and repair history);

  • photographs, comments and other content provided by you;

  • information regarding your personal or professional interests, date of birth, marital status, demographics and experiences with our products and contact preferences;

  • information you provide in connection with a career opportunity with us at Maison Baleani, such as contacts, information contained in your curriculum vitae (including academic and professional background, as well as language skills) and details relating to your current employment;

  • information about a purchase and transaction information;

  • contact information you provide about friends or other people you would like us to contact;

  • location data (such as data derived from your IP address, country and / or postal code) and the precise geo-location of your mobile device, where we have provided communication and choice, as appropriate;

  • click-stream data and other information regarding your online activities (such as information relating to your devices, browsing activities and methods of use), including through the Online Channels and third-party websites, which we obtain through the use of cookies, web beacons and similar technologies (see our Cookie Policy);

  • information we obtain from our third party service providers; And

  • other personal information we obtain through our Channels.

We use cookies, web server logs and other technologies that collect some information about you by automatic means through our Online Channels, even when you visit our website, interact with our emails, use our applications, or interact with advertisements. connected to Maison Baleani, contents, tools, widgets and plug-ins. To learn more about these technologies and how to manage your preferences, visit our Cookie Policy.


Providers of third-party applications, tools, widgets and plug-ins on our Online Channels, such as Facebook “Like” buttons, may also use automated means to collect information about your interactions with these features. This information is collected directly from the providers of these functions and is subject to the privacy policies or privacy policies of those providers. To the extent permitted by applicable law, Maison Baleani is not responsible for the information protection policies adopted by these suppliers.

We use information obtained by us on the basis of our legitimate interests, which we can further describe upon request, including:

  • carry out, evaluate and improve our business (including developing new products and services; enhancing and improving our services; managing our communications; analyzing our products and customer base; performing data analysis and perform accounting, auditing and other internal activities);

  • reduce credit risk and manage recoveries;

  • verify your identity;

  • send you promotional materials and other communications (including thank-you notes, special occasion reminders and other communications sent by the sales representatives you have addressed);

  • contact you by email, post, telephone and other means, and manage your participation in special events, contests, sweepstakes, programs, offers, surveys and market research;

  • protect against, identify and avoid fraud and other illegal activities, claims and other liabilities;

  • comply with and enforce applicable legal requirements, relevant industry standards, contractual obligations and our policies; And

  • respond to your requests.


Furthermore, we process your personal information in accordance with and for the purposes of applying applicable legal provisions to which we are subject and for the establishment, exercise or defense of rights, both in judicial proceedings and in administrative or extrajudicial proceedings.


We also use your personal information in other ways, for which we provide specific information at the time of collection and obtain your consent to the extent required by applicable law.

Where we have obtained your consent in the manner required by current legislation, we use the information collected through cookies, web beacons (including pixels and tags), web server log logs and other automatic means for the purposes described in our Cookie Policy.


On our Online Channels we also use third-party services for data analysis, such as those of Google Analytics, Adobe Experience Cloud and Sizmek, which use cookies and similar technologies to collect data (such as the IP address) in order to evaluate the '' use of and interaction with our Online Channels. We will obtain your consent before using cookies for data analysis purposes, in the manner required by current legislation. To find out more about these analytics services and how to opt out, please visit the relevant websites listed below:

  • We do not disclose the personal information we collect about you, except as described in this Global Privacy Notice. We share personal information with service providers, who provide services on our behalf, as directed by us. We do not authorize such service providers to use or disclose information except where this is necessary for the purpose of performing the services on our behalf or to comply with a legal obligation. Examples of such service providers include entities that process credit card payments, manage and reduce our credit risk, verify information, fulfill orders, and provide web hosting, analytics and marketing services.


    In addition, we may disclose your information (i) if required by law or by legal process, (ii) to law enforcement or other public officials, and (iii) if we believe disclosure is necessary or appropriate to the in order to avoid physical harm or financial loss or in connection with an investigation into suspected or actual fraudulent or illegal activity. We also reserve the right to transfer your personal information in our possession in the event of a sale or transfer (or in anticipation of a sale or transfer) of all or part of our business or assets (including in the case of a merger, acquisition, joint venture). venture, reorganization, sale, dissolution or liquidation).

To the extent permitted by applicable law, we typically retain the personal information we obtain about you as long as it is necessary (1) for the purposes for which we obtained it, in accordance with the terms of this Global Privacy Notice, which generally means that we will keep your personal information for the duration of our relationship or as long as you keep your account open with us; or (2) to take into consideration the applicable statute of limitations and in accordance with the applicable and mandatory legal provisions. As described in the “Your rights and choices” section of this Global Privacy Notice, to the extent permitted by the law of your jurisdiction, you may request us to delete your information or restrict the processing of such information by contacting us as indicated below.

We offer you a variety of choices in relation to the personal information we collect about you, for example about how we use that information and how we communicate with you. To update your preferences, ask us to remove your information from our mailing lists. , exercise your rights or send a request, please contact us at the following email address .  To the extent permitted by the law of your jurisdiction, you may request access to your personal information held by us, or request that your information be corrected, updated, modified, or deleted, or that the processing of such information be restricted, by contacting us in mode indicated below.


According to current legislation, you have the right to receive the personal information you have provided about you, with your consent or on the basis of a contract that you have signed, in a structured format, commonly used and readable by an automatic device. You have the right to have this information passed on to another company, where it is technically feasible. You can also lodge a complaint with the data protection supervisory authority in your country if you are not satisfied with our responses.


Where required by law, you can withdraw the consent you have previously given us or object, at any time for legitimate reasons, to the processing of your personal information and from that moment we will apply your preferences. This does not affect the lawfulness of our use of your information based on your consent prior to revocation.


To exercise your rights, please contact us at the following email address .  To ensure your privacy and maintain security, we may take steps to verify your identity before granting you access to information or fulfilling your requests. Within the limits permitted by the legislation in force, we can ask for a reasonable contribution to satisfy your requests, if they are manifestly unfounded or excessive, or in the case of a request for access, in order to provide you with additional copies of the personal information we keep about you.


Cookies are automated elements, used to collect data on our website and with which, at times, we track information on the use of our site by users. We use cookies to optimize the use and functionality of our website and to improve the services offered. When a user visits our site, our web server sends a cookie to their computer that will perform a variety of functions.


Browsing beyond this page is valid as consent to our cookie settings and implies acceptance and understanding of this Cookie Policy, as well as our Privacy Policy. NB: the user can limit the functions of cookies by changing the settings of his browser, but these limitations can negatively affect the user experience and functionality of our website.

If you want your data or preferences in our possession to be updated, please contact us by sending an e-mail to . . If you have any questions or comments about this Global Privacy Notice, please contact us by sending an email to .

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